The Human Touch

At Complex Drive, our single most important resource is our extremely talented and dedicated team of employees. From the frontline Network Operations staff, to our Billing and Accounting teams, our focus is on employing the right people with the right skills for each and every available position.

In addition to finding the right people, we maintain a positive work environment which fosters both personal and professional growth. Whenever possible, Complex Drive promotes from within, and as such, our employee retention is among the best in the hosting industry.

How does this benefit you, the customer?

Low turnover means you will get to know the name and faces of our employees. When calling our support teams you will begin to recognize voices and form relationships with the people that will be supporting your infrastructure when you aren’t able to be there yourself.

How is Complex Drive Support different than your competitors?

At Complex Drive, we don’t hide behind processes and titles.

Immediate Escalation

- Frontline employees are extremely adept at handling incoming inquiries from customer whether they are calling in regarding a routine matter or if they have an emergency on their hands. Should our staff member need assistance, they are encouraged to escalate any issues that they feel requires higher level attention, without the need to check a manual or wait for a certain time period to elapse.

Access to Key Resources

– Complex Drive’s Networking and Management resources are available for the customer 24 /7/365. While other Colocation providers force communication with senior personal through the Frontline Support group or ticketing systems, Complex Drive puts these resources in direct contact with our customer, where they can do the most good.

Great customer service & instant responsiveness are the hallmarks of Complex Drive Support Services and our employees are the driving force behind Complex Drive.