More Than Remote Hands - Exemplary Customer Service

From Basic Reboots to Fully Managed Services – We’ve Got You Covered!

From the day you begin your services with Complex Drive, you will understand that our Network Operations Center(NOC) is staffed with team members that mean business. This handpicked group is the front line of our service organization and the first time you need them, you will know why.

Complex Drive's NOC team members provides the “instant responsiveness” you will come to expect whenever you call upon us. We are here to ensure your needs are always met, 24/7/365.

5 Star Customer Care

This 5 Star customer service is included at no cost to all Complex Drive customers. Service includes but is not limited to:

Remote Hands	Remote Eyes
Reboot Services	Hands-On Investigation
Server Racking	Basic Cabling / Cable Making
Basic Troubleshooting	Tape / Media Swap

The Basic Rule is:
20 Minutes or Less + Anything You Need = Absolutely Free

We keep it simple. To access Complex Drive support services, all you need to do is call or open a ticket. Our 5 Star NOC team has marching orders to resolve any customer request on the spot.

Emergency Support or On Demand Service Work

Should the unforeseeable occur while you are unable to get your servers, or should you simply be understaffed or overwhelmed, Complex Drive Support teams can provide almost any type of services our customers request at a very nominal rate. (Usually $100/hour). From racking entire cabinets full of servers to performing OS reinstalls, just ask and you shall receive.

Fully Managed Solutions

Through a long standing partnership with a nationally recognized IT Services Group, ALL COVERED, Complex Drive can provide fully managed hosting solutions for even the most scrutinizing of customers. Contact our sales department for more information.